SUPPORT


APP GENERAL

For help with an app that either won’t install or won’t load, please see “iOS: An app you installed unexpectedly quits, stops responding, or won’t open” here: http://support.apple.com/kb/TS1702
There are two common reasons why an app you have purchased isn’t showing up on your device: (1) it failed to download completely or (2) the app installed to a location on the device other than where you expected it to install.

To find an app that isn’t in the location you were expecting it to be, swipe to the left of the start page on your device, and a search field will appear. Begin typing the name of the app, and the search will display any apps that match the words you’ve entered.

If the app doesn’t come up in your search, it is likely the app didn’t fully download. For the steps on how to fix this, please see “iOS: Download past purchases” here: http://support.apple.com/kb/HT2519

For help with an app that either stops responding or suddenly closes, please see “iOS: An app you installed unexpectedly quits, stops responding, or won’t open” here: http://support.apple.com/kb/TS1702
For help with an app that either stops responding or suddenly closes, please see “iOS: An app you installed unexpectedly quits, stops responding, or won’t open” here: http://support.apple.com/kb/TS1702
We’re very sorry for any inconvenience you’re experiencing. If you see the issue again, contact support@zorbitsmath.com.
At Zorbit’s Math Adventure we pride ourselves in keeping our kids’ games free of in-app purchases. When you purchase our app, you get full, unrestricted access to the entire thing. You and your child can play on without any concern about what sort of tollgate could be around the next bend.
We hear you. Ads can be both distracting and annoying. Worse, there’s always a concern that others will be able to see something or even make a purchase without your knowledge or consent. So we chose to build an app with zero in-app ads. None. Nada. We hope you like that as much as we do.
At this time, the app is available exclusively in English. We will be expanding the app to be playable in a number of other languages for the convenience of our users. Please keep an eye out for an update on support for your preferred language.
To add a new profile:

  • From the Main Menu, tap “Dashboard”
  • A new window will open with a question intended to ensure the reporting area is not accessed without the account holder’s permission.
  • Enter the answer to the math problem and tap the check mark to continue.
  • A new area will load, listing the existing profiles.
  • Tap the Add “+” icon at the top right.
  • A new window will open up where you will be asked to enter the player’s name and select an animal for them.
  • Tap “Done.”
  • The new profile will be added to the list.
  • To return to the Main Menu, press the Back arrow at the top left.
A maximum of 100 profiles can exist at one time. Remember that profiles can be deleted or reset whenever you choose, so you can always delete unused profiles to add new ones.
To edit or delete an existing profile:

  • From the Main Menu, tap “Dashboard.”
  • A new window will open with a question intended to ensure the reporting area is not accessed without the account holder’s permission.
  • Enter the answer to the math problem and tap the check mark to continue.
  • A new area will load that lists the existing profiles.
  • Tap the profile that you wish to edit.
  • A new window will open up where you will be able to modify the existing profile.
  • Tap the name or a new icon to change it.
  • Tap “Reset” and then “Yes” to return the profile to its original state. (Note: All progress saved to this profile will be lost and cannot be retrieved.)
  • Tap “Delete” and then “Yes” to delete the profile permanently (Note: All progress saved to this profile will be lost and cannot be retrieved)
  • To return to the Main Menu press the Back arrow at the top left.
To view a report of a player’s progress:

  •  From the Main Menu, tap “Dashboard.”
  • A new window will open with a question meant to ensure the reporting area is not accessed without the account holder’s permission.
  • Enter the answer to the math problem and tap the check mark to continue.
  • A new area will load that lists the existing profiles.
  • Tap the “Dashboard” button to the right of the profile you wish to review.
To reach the Dashboard, please see “Where can I see a report on a player’s progress?” Once you are viewing the Dashboard for a profile, you will be able to switch between profiles if more than one exists.

To switch between profiles, look for the text at the top of the screen that reads, “Report for [player’s name].” Tap the arrow to the right of that text to switch to the next profile, or the arrow on the left to switch back to the previous profile.

To reach the Dashboard, please see “Where can I see a report on a player’s progress?”

Once you are viewing a profile’s Dashboard, the default view will be displaying a report on the player’s progress in “Counting.”

The different topics are displayed along the purple bar near the top of the screen.

In Zorbit’s Math Adventure for Kindergarten, Part 1, they are Counting, Cardinality, and Operations.

In Zorbit’s Math Adventure for Kindergarten, Part 2, they are Sorting, Measurement, Volume, and Weight.

To switch between topics, you can either tap the topic you wish to view, or swipe left or right anywhere below the purple bar to switch to a different topic.

The app does not generate an automatic report that compares progress between users.

Our goal is to provide an app that can track progress and identify the achievements and challenges that each player experiences on an individual level. We aim to help account holders recognize these results, while also offering tools and suggestions to help players reach their personal best.

However, we recognize that the needs of our account holders can differ greatly. It is easy to switch between viewing various profiles by following the steps outlined in the “How do I switch between profiles in the Dashboard” section.

If you wish to provide feedback, please see the “How do I report any issue with the app that prevents or hinders play?” section.

Zorbit’s Math Adventure: Kindergarten Number, covering counting, quantity relationships, and operations, is available for purchase on the App Store https://itunes.apple.com/ca/app/id911103304 and Google Play https://play.google.com/store/apps/details?id=ca.bestboy.Z2E1.

Zorbit’s Math Adventure: Kindergarten Measurement, covering measurement, sorting, weight, and volume, is available for purchase on the App Store https://itunes.apple.com/ca/app/id911103304 and Google Play https://play.google.com/store/apps/details?id=ca.bestboy.Z2E1.

Zorbit’s Math Adventure: Kindergarten Geometry, covering shapes, patterns, and relative positions, is available for purchase on the App Store https://itunes.apple.com/us/app/zorbits-math-adventure-for/id991750227.

Zorbit’s Math Adventure: Kindergarten Number covers counting, quantity relationships, and operations. It’s available for purchase on the App Store https://itunes.apple.com/ca/app/id911103304 and Google Play https://play.google.com/store/apps/details?id=ca.bestboy.Z2E1.

 

Zorbit’s Math Adventure: Kindergarten Measurement covers measurement, sorting, weight, and volume. It’s available for purchase on the App Store https://itunes.apple.com/ca/app/zorbits-math-adventure-k2/id968866989?mt=8.

 

Zorbit’s Math Adventure: Kindergarten Geometry covers shapes, patterns, and relative position. It’s available for purchase on the App Store https://itunes.apple.com/us/app/zorbits-math-adventure-for/id991750227.

 

Zorbit’s Math Adventure: Preschool covers counting and number awareness, shapes, colours, subitizing, comparing amounts, relative position, classifying objects and groups, as well as separating and matching. It’s available for purchase on the App Store https://itunes.apple.com/us/app/zorbits-math-adventure-preschool/id681349185?mt=8 and Google Play https://play.google.com/store/apps/details?id=ca.bestboy.zorbitpreschool.

GAMES GENERAL
Activities within the Zorbit’s Math Adventure Kindergarten games are aligned with the Ontario Kindergarten math curriculum and with Canada’s WNCP Kindergarten curriculum.

  • Zorbit’s Math Adventure: Kindergarten Number covers counting, quantity relationships, and operations.
  • Zorbit’s Math Adventure: Kindergarten Measurement covers measurement, sorting, weight, and volume.
  • Zorbit’s Math Adventure: Kindergarten Geometry covers shapes, patterns, and relative positions.
Zorbit’s Math Adventure makes use of a system of “adaptive difficulty.” This feature starts each student out on the easiest activities. From there, it intelligently measures the student’s performance in order to determine the optimal level of difficulty for ensuring he or she achieves mastery over each concept before introducing new, more difficult challenges for them to overcome.

Simply put, the adaptive difficulty feature is able to gauge each student’s skill level and offer activities built to provide a suitable level of challenge for whatever his or her skill level might be.

Music can be toggled on or off during the exercises by tapping the pause button on the top right, and then tapping the button that looks like a musical note.
Click-hold-drag to the left or right to visit new areas. There are different scenes available at the very start of the game, so students are able to choose which to explore in any order they like.

If you’ve already selected an activity but you want to duck out early to try something else:

  • Click on the pause button in the top right corner.
  • Click on the home button on the right to return to the big open world.
  • Click-hold-drag left or right to view a different world scene.
  • Click on the signpost to launch a new activity.
Click on pause on the top right of the screen. A menu will pop up. Clicking on the home symbol will bring the student back to the home page.
TECHNICAL REQUIREMENTS

iPad / iPhone

Zorbit’s Math Adventure games are compatible with iPad 3 (released in March 2012) and newer devices running iOS 7 and later.

Android Devices

We do not support Android devices at this time.

Windows PC

Minimum operating system: Windows XP (Windows 7+ recommended).

Graphics card: DX9 (shader model 2.0) capabilities; generally everything made since 2004 should work.

Browser support: Internet Explorer 10 (or higher; please note that Microsoft Edge is not supported), or Firefox with the Unity3d web player plugin installed; browser updates are highly recommended.

JavaScript (Java 8+) must be enabled in browser.

Mac OSX

Minimum operating system: Mac OSX 10.8+

Browser support: Safari 6.2 (or higher) or Firefox with the Unity3d web player plugin installed; browser updates are highly recommended.

JavaScript (Java 8+) must be enabled in browser.

Important Note to Chrome Users:

Please be advised that the Chrome browser is not officially supported due to Chrome’s recent decision to discontinue support for the Unity Web Player. Devices that run Chrome exclusively (such as Chromebooks) will not be able to run the released Zorbit’s Math Adventure games.

However, we are currently beta testing versions of our games that will be playable in Chrome using WebGL technology. If you are interested in helping beta test our games using Chromebooks and the Chrome browser, please let us know and we will set you up with beta access.

Accessories

Headset or speakers required for audio/visual media.

Screen Resolution

Minimum: 800×600; please note that this will require fullscreen mode during game play.

Recommended: 1280×960; this will ensure the game will fit neatly in view.

Windows PC

Minimum operating system: Windows XP (Windows 7+ recommended).

Graphics card: Any graphics card that supports the required resolution (see below).

Browser support: Internet Explorer 10 (or later,) Microsoft Edge, Chrome 35 (or later), or Firefox; browser updates are highly recommended.

JavaScript (Java 8+) and Cookies must be enabled in browser.

Mac OSX

Minimum operating system: Mac OSX 10.8+

Browser support: Safari 6.2 (or later), Chrome 35 (or later), or Firefox; browser updates are highly recommended.

JavaScript (Java 8+) and Cookies must be enabled in browser.

Screen Resolution

Minimum: 800×600; please note that this will require scrolling on the Teacher Dashboard.

Recommended: 1280×960; this will ensure the Teacher Dashboard fits neatly in view.

To ready your school or district to use Zorbit’s Math Adventure, please confirm with your IT Administrator that the following sites are whitelisted within your school and/or district’s network settings. This will help ensure our content can be displayed successfully.

zorbitsmath.com
parse.com
api.parse.com

In order to ensure you receive all communications from the Zorbit’s Math Adventure support team, including those for account activation and troubleshooting, please add the following to all email whitelists:

*@zorbitsmath.com

Broadband / High-Speed Internet connection (minimum 2 Mbps, faster recommended).

Faster speeds will reduce loading times.

NUMBER ACTIVITIES
As players overcome the challenges presented in the various exercises, the game measures their performances and carefully tracks their progress. As players learn more about the concepts taught in each level, their performances on forthcoming challenges will improve. The game tracks these improvements and rewards players in a variety of ways.
The boring answer is 50. Players gain a new reward every time they level up and they can level up 10 times in each of the 5 levels. Rewards can be rocket parts, or alien animals and plants.

Now for the fun part. Players will not only level up: they will also be treated to fireworks shows; their friends in the game’s vibrant world will cheer along with them; and new animals, plants, and scenes will be unlocked.

The players are then free to explore new areas, play with their new friends, feed their favorite animals, and build better and better spaceships. Eventually, players will have achieved so much that they will be ready to build their master spaceship and blast off with Zorbit and Zoe once again.

Our robotic friend Serena will tell players that they have unlocked all of a particular level’s rewards when they have reached level 10 in any of the game’s five levels.

But our team of space explorers is always ready for the next challenge, so they will offer plenty of visual incentive, and they will provide words of encouragement and enthusiastic support to keep players coming back for more.

Try swiping to the left or right to visit new areas. There are five different scenes available at the very start of the game, so players are able to choose which to explore in any order they like. There’s also a hidden area that is available once the first rocket part is unlocked.

If you’ve already selected an activity but you want to duck out early to try something else:

  • Tap the pause button in the top right corner.
  • Tap the home button on the right to return to the big open world.
  • Swipe left or right to view a different world scene.
  • Tap the signpost to launch a new activity.
The Path Counting activity is home to our very hungry friend, the Hollow-Bellied Hamster. That’s great news because Zorbit and Zoe discover that giant pumpkins block their path through the forest.

To help Zoe and Zorbit, the player will drag the tiles that appear near the bottom of the scene to drop them into their correct place in the maze. This will complete the path for the hungry hamster, and then it’s goodbye Pumpkin!

Zorbit and Zoe are trying to get to the top of a cliff, but in order to do that they need something to climb. Luckily there are Musical Mushrooms nearby, so they just need the player’s help in re-ordering the mushrooms to create a set of stairs.

Players will drag mushrooms left or right to put them in the right order, all while using those mushrooms to make a little music of their own.

When their search for rocket parts leads them to a steep cliff and a deep chasm, Zoe and Zorbit are left out in the cold on top of a white and windy mountain. Luckily, space explorers know a lot of great ways to build a bridge out of ice blocks. They’ll need the player’s help to make sure the blocks they choose are exactly the right size.

Players will drag blocks from the bottom of the scene and drop them into the narrowest part of the gap to help Zoe and Zorbit cross the chasm.

Oh merrymoles! These adorable animals live in the hot, dry desert, but they’ve been out in the sun for too long so now they don’t know which hole leads to their own homes. Players will look for identifying marks on the merrymoles and sort them by dragging each merrymole and dropping them in the correctly numbered hole.
Zorbit and Zoe have found a cave made out of candy. They’ve found a balloon basket so they can fly through it, but some of the candy has grown so long that it blocks the way.

Serena can spot places where they can fly through, but Zoe and Zorbit will need help to reach those areas. Players will tap on balloons either to pop or inflate them to get the balloon basket to the correct target height. Once they’ve reached the right height, the player will be able to tap a button to make a gust of wind propel the balloon basket forward and through the gap.

Spaceship building is a science. Sometimes there’s too much weight on one side. Other times the engines need to be a little better balanced (the thrusters always need to be on the bottom of the ship). But if you’ve made sure your ship is flying straight up and it still doesn’t quite make it into space, then we’re sure there’s something out there in one of the levels still waiting to be found.
MEASUREMENT ACTIVITIES
As players overcome the challenges presented in the various exercises, the game measures their performances and carefully tracks their progress. As players learn more about the concepts taught in each level, their performances on forthcoming challenges will improve. The game tracks these improvements and rewards players in a variety of ways.
The boring answer is 50. Players gain a new reward every time they level up and they can level up 10 times in each of the 5 levels. Rewards can be rocket parts, or alien animals and plants.

Now for the fun part. Players will not only level up: they will also be treated to fireworks shows; their friends in the game’s vibrant world will cheer along with them; and new animals, plants, and scenes will be unlocked.

The players are then free to explore new areas, play with their new friends, feed their favorite animals, and build better and better spaceships. Eventually, players will have achieved so much that they will be ready to build their master spaceship and blast off with Zorbit and Zoe once again.

Our robotic friend Serena will tell players that they have unlocked all of a particular level’s rewards when they have reached level 10 in any of the game’s five levels.

But our team of space explorers is always ready for the next challenge, so they will offer plenty of visual incentive, and they will provide words of encouragement and enthusiastic support to keep players coming back for more.

Try swiping to the left or right to visit new areas. There are five different scenes available at the very start of the game, so players are able to choose which to explore in any order they like. There’s also a hidden area that is available once the first rocket part is unlocked.

If you’ve already selected an activity but you want to duck out early to try something else:

  • Tap the pause button in the top right corner.
  • Tap the home button on the right to return to the big open world.
  • Swipe left or right to view a different world scene.
  • Tap the signpost to launch a new activity.
Bernie the Beachcomber keeps the beach cleaned and nicely combed. He’s been doing it for years. But the tide has covered the beach with – stuff. Seashells, gears, empty bottles, and beach balls of various sizes and colors have washed up on Bernie’s beautiful beach, but before they can be safely removed they need to be properly sorted into the purple recycling bin.

Zoe and Zorbit want to help Bernie get his beach ready for the Fix It Festival, and they know they can count on the player’s sorting expertise to save the day!

Taylor Lengthy Legs usually has so much energy, so when Zorbit and Zoe visit her and find her very tired, and her lighthouse in disrepair, they agree to help her out. They quickly learn that the Power Wheel that powers everything – especially the lighthouse – is out of power!

The Power Wheel is powered by fish, and there are plenty of colourful fish around. Taylor will need to make sure the fishy volunteers are exactly the right size to fit in and power the wheel. But she’s so tired!

Luckily, Zoe and Zorbit have plenty of energy to spare. With the player’s help, they can make sure the fish are measured so they can help power the entire town!

Zorbit and Zoe meet the Janitorbots that have gathered for a drink just outside of Happy Harry’s Healthy Happy Juice Bar. They usually do all the cleaning and painting, but they haven’t had their juice drinks – and they’re just too stiff to work!

Happy Harry would love to help them, but with so much to do to get ready for the Fix It Festival he could really use a hand. Zorbit and Zoe never turn down a chance to help their friends.

But it’s not as easy as they first thought.

Will the players be able to pour juice from the flying juice containers into the glasses, and then use their knowledge of liquid volume to decide which glass of juice is just perfect for the thirsty Janitorbots? Zoe and Zorbit think so!

So many packages! Skipper the Shipper loads the ships with all sorts of cargo. Each ship has to take just the right weight. But Skipper’s weigh scale abilities are way out of whack!

Players will put parcels on the varying weighing scales to determine which parcels are lighter, heavier, or how much exactly a parcel weighs, before sending them off to be shipped to their friends all over the galaxy.

GEOMETRY ACTIVITIES
As players overcome the challenges presented in the various exercises, the game measures their performances and carefully tracks their progress. As players learn more about the concepts taught in each level, their performances on forthcoming challenges will improve. The game tracks these improvements and rewards players in a variety of ways.
The boring answer is 50. Players gain a new reward every time they level up and they can level up 10 times in each of the 5 levels. Rewards can be rocket parts, or alien animals and plants.

Now for the fun part. Players will not only level up: they will also be treated to fireworks shows; their friends in the game’s vibrant world will cheer along with them; and new animals, plants, and scenes will be unlocked.

The players are then free to explore new areas, play with their new friends, feed their favorite animals, and build better and better spaceships. Eventually, players will have achieved so much that they will be ready to build their master spaceship and blast off with Zorbit and Zoe once again.

Our robotic friend Serena will tell players that they have unlocked all of a particular level’s rewards when they have reached level 10 in any of the game’s five levels.

But our team of space explorers is always ready for the next challenge, so they will offer plenty of visual incentive, and they will provide words of encouragement and enthusiastic support to keep players coming back for more.

Try swiping to the left or right to visit new areas. There are five different scenes available at the very start of the game, so players are able to choose which to explore in any order they like. There’s also a hidden area that is available once the first rocket part is unlocked.

If you’ve already selected an activity but you want to duck out early to try something else:

  • Tap the pause button in the top right corner.
  • Tap the home button on the right to return to the big open world.
  • Swipe left or right to view a different world scene.
  • Tap the signpost to launch a new activity.
Terrific Terry is tasked with making wooden toys for the Fair. With the Fair’s grand opening quickly approaching, Terry has asked Zorbit and Zoe to help make sure there are enough toys for everyone!

To help Zoe and Zorbit, the player will drag the different-shaped toy parts from the left to the right to fill the outline for Terry’s intended toy.

Once all the required toys have been built, players will be able to use the remaining pieces to make any toy they want!

While exploring the Fair, Zorbit and Zorbit happen upon a curious pair: Poppy the Puppeteer and her puppet pal Penelope!

Poppy and Penelope have their own puppet show, but they only have so many hands! It’s up to the player to help Zorbit and Zoe by moving the puppets from their place at the bottom of the screen up to their correct positions on stage so that each scene of the puppet show can begin!

Once the Poppy and Penelope show has finished, the puppeteers are more than happy to let the player put on a musical puppet show of their own, any way they like!

Bobby Boomer is a fireworks expert. He loves creating all sorts of fun shapes in the sky. But having to create the shapes and ready the fireworks all on his own means the explosions don’t happen nearly as quickly as he’d like.

Luckily, Zorbit and Zoe have brought a friend along to help – the player will draw shapes in the sky, and then press the button to blow them up!

Once they’ve blown up all the shapes Bobby needs for his show, the players will be able to create any shapes they want and set off some fun fireworks of their own!

Set-Em-Up Sally runs the knock ’em down stand at the fair. But lately there’s been a few technical issues.

Zorbit and Zoe happily agree to help set up my stand, but they soon find out it’s a bit tricky, because they have to set up the objects in just the right pattern.

Players will help set up the stand by dragging objects of different shapes, colours, and number representations from the bottom area up onto the knock ‘em down stand to create a pattern.

Once the games have all been set up, Sally will happily let the players take a turn knocking down that pattern!

There are four mini-games to unlock. One becomes available as the players progress through each of the four activities.

Players will begin with three tries for each mini-game. Once a try has been used up, it will be removed from the tries board (represented by a heart symbol being removed from the wooden sign in front of the mini-game). Once a player has used all of their current tries, more can be unlocked by playing the mini-game’s associated activity again.

There are four mini-games to unlock. One becomes available as the players progress through each of the four activities.

Players will begin with three tries for each mini-game. Once a try has been used up, it will be removed from the tries board (represented by a heart symbol being removed from the wooden sign in front of the mini-game). Once a player has used all of their current tries, more can be unlocked by playing the mini-game’s associated activity again.

The Zinko mini-game is unlocked by progressing through the Puppet Arranging activity.

To take a turn on the Zinko mini-game, players should first select the game. This will activate the game, and the small ball dropper at the top of the game board will begin to move from side to side.

The trick is to select the Zinko game board again at the right time to make the small ball drop down through all of the pegs so that it lands in the box at the bottom that has the highest value number. Points will be rewarded and added to the scoreboard based on which box the ball landed in.

The Fortune Teller mini-game is unlocked by progressing through the Shape Drawing activity.

To take a turn on the Fortune Teller mini-game, players should first select the game. This will activate the game, and Zolat the Fortune Teller will begin thinking of objects. At the same time, a small window in the mini-game’s booth will activate and begin cycling through different shapes.

The trick is to select the shape that matches the basic shape of the object Zolat is thinking about. With every correct shape selected, the game will cycle through shapes faster and faster, until finally either the player has selected all the shapes or has selected the wrong shape. Points will be rewarded and added to the scoreboard based on how many consecutive shapes the player selected correctly.

The Memory mini-game is unlocked by progressing through the Patterns activity.

To take a turn on the Memory mini-game, players should first select the game. This will activate the game, and the small purple pigs will all jump up from behind the coloured boards to signal that a round of the game has started. Then, a single pig will pop up behind one sign, oink, and then hide behind the sign again.

The trick is to select the coloured signs that the pigs pop up behind, in exactly the same order that they appeared. With every correct board selected, the game will add more and more signs to the pattern. This exercises the player’s memory more and more as they try to see how much of the pattern they can recall and match. Finally, either the player has selected all the correct boards in the full pattern, or has selected the wrong board. Points will be rewarded and added to the scoreboard based on how many consecutive boards the player selected correctly.